Privacy Policy

Information Proficiency is committed to your privacy and confidentiality of your personal information.
This Privacy Policy explains the types of information we collect, how we collect and use this information, who we may disclose it to, and how you can make a privacy complaint.

1. Types of Information and How It is Collected

1. a. We may collect personal information (e.g. name, contact details etc.) that you choose to give us or that we require to provide you with a service; such as billing information and postal addresses.
2. b. If you use our website to complete an online application form or booking, we will collect any personal information you provide on that form which may include your name, address, email and telephone number.
3. c. We will only collect the information contained in that application form if you submit the form to us. If you cancel the application prior to submitting the form, the information you had entered will be automatically deleted.
4. d. We do not store or collect credit card or debit account details. Payment details are entered directly into the banking portal at the time you provide those details.
5. e. We will record your e-mail address if you send us a message.
6. f. Our website uses Google Web Analytics which may collect cookies containing the following information:
7. - - i. How you accessed our website, for example, via a search engine or link
    - ii. The number of times each page is viewed and for how long
    - iii. Time and date of visit
    - iv. Geographical location of the visitor
    - v. Information about what browser was used
    - vi. Your top level domain name (for example .au, .com, .gov)

g. If you visit our office locations, we collect CCTV footage of the external property areas. This footage is stored for 7 days and overwritten. Footage may be provided to law enforcement upon request or if lodging a report with the Police.

2. How Your Information is Stored

a. The personal information you provide us will be stored in secure business systems to protect against unauthorised access, destruction or disclosure.
b. Personal information that is no longer required to be retained is destroyed securely.

3. How Your Information is Used

a. The personal information you provide us will be used for the primary purpose for which it was collected including but not limited to:
1. i. Order fulfillment
2. ii. Providing customer service to you
3. iii. Providing newsletters, updates, or notifications; or
4. iv. Promotion of services or products that we offer.

b. We may use or disclose your personal information, including information collected using cookies:
1. i. For a purpose made known to, or authorised by, you
2. ii. For a purpose related to that for which it was collected if you have consented to that use or disclosure, or if you would reasonably expect the personal information would be used for that related purpose; or
3. iii. Where required, authorised or permitted by or under any law.

4. Sharing of Your Personal Information

a. We may provide your personal information to other entities including:
1. i. suppliers to fulfil an order; or
2. ii. contractors who provide certain services related to our services such as information technology support and call centre support.

5. Opt In/Out

a. Information Proficiency may send emails in relation to our products or services. If you would prefer not to receive such correspondence, you may follow the instructions in the email to unsubscribe from future correspondence. You may also contact Information Proficiency using the contact details at the bottom of this Privacy Policy.
b. If you would like to control or opt out of the application of the Google Analytics or Google Advertising Features, you should refer to Google’s guide(s) on opting out of those features at: http://www.google.com/intl/en/policies/privacy/.

6. Disclosure of Personal Information Outside of Australia

a. We may disclose personal information, such as email addresses outside of Australia to third party contractors and suppliers, including in Canada, United States and European Union.
b. When you provide your personal information to us, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with this Privacy Policy. We will take steps to ensure that any overseas recipient handles personal information in a way that is consistent with this Privacy Statement.
c. When you communicate with us through a social media network service such as Facebook or Linkedin, the network provider and its partners may collect and hold your personal information overseas.

7. Automated Decision Making (ADM)

a. Personal Information is not used in automated decision making. ADM may be used to assist or support a human in the decision making process such as generating a rating, evaluation, recommendation, flagging, risk level, or assessments. Any ADM is reviewed and used by a human to make a decision.

8. Security

a. We have taken reasonable steps to implement appropriate security practices, rules, and patches to protect personal information held by us from unauthorised access or improper use.

9. Removal of Your Personal Information

a. In order to request removal of your Personal Information, you may contact us via our website.

10. Complaints

a. Information Proficiency takes customer satisfaction very seriously. If you have a complaint in relation to our handling of your Personal Information, we will endeavour to handle it promptly and fairly. For your information, an overview of our complaints handling procedure is as follows:
b. Complaints are reviewed and acknowledged within 7 days.
c. We may contact you to request further information or propose a resolution.
d. We aim to provide a response within 21 days.
e. If you have a complaint in relation to our handling of your Personal Information lodge your complaint with us:
1. i. Email us at info@infoproficiency.com.au. Describe the nature of your complaint including relevant dates, people involved, any consequences that have occurred, and what you believe should be done to rectify the issue.

11. Disclaimer Regarding Security

a. By continuing to use our website, products and services, you agree to the terms of this Privacy Policy. You acknowledge, agree and accept that no transmission of information or data via the internet is completely secure. You acknowledge, agree and accept that Information Proficiency does not guarantee or warrant the security of any information that you provide to us, and that you transmit such information at your own risk.

12. Contact Us

You can contact us about this Privacy Policy using the following details:
P: +61 8 6230 2213
E: info@infoproficiency