Specialists in records and
information management

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Information Management Services

Web-style Search Interface – Edith Cowan University

Tertiary Education

After updating to HPE Records Manager, ECU required all policy documents stored in HPE RM to be available to end users via a web-style search interface.

Benefits

By creating a web-style search for HPE RM ECU aimed to achieve 3 outcomes:

A familiar way of searching for end users;
A search interface for policies available on the Corporate Intranet; and
Retain the central HPE RM repository for all document content.

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Case Studies

Web Style Search Interface – Child And Adolescent Health Services

WA Princess Margaret Hospital

CAHS needed a search function to aid their workers to find the right manual for the equipment that they need to maintain.

Benefits

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Case Studies

Process Automation – Department of Fire and Emergency Services (DFES)

WA State Government

Implementation of RM8 allowed DFES to capture critical information more effectively and efficiently than previously.

Benefits

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Case Studies

Technical Consulting – Kiama Municipal Council

NSW Local Government

Replace obsolete custom middleware deployed in the council intranet by providing a custom interface based on CM9 Webdrawer search interface to enable selective dynamic access to records stored in HPE Content Manager (CM9) via web browser from the organisation's Elcom CMS intranet.

Benefits

Installation and configuration of the Webdrawer suitable for intranet-only access (no public access).
Microsoft IIS webserver configuration to support windows integrated authentication, to provide the most seamless, secure experience for users of the solution who are using a browser which supports this integration architecture.
Custom form and page design to emulate the look and feel of the intranet, designed to serve content based on shared save search criteria in the dataset

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Case Studies

Managed Services – Tourism WA – RKP

WA State Government

Tourism WA needed to review and update their recordkeeping plan, and associated policies and procedures to ensure they are current and compliant. Information Proficiency conducted a review and update that resulted in a revised recordkeeping plan and supporting fact sheets, procedures and policies.

Benefits

Confirm legislative compliance;
Confirm good practice is being maintained;
Revise the Recordkeeping Plan;
Ensure all procedures and policies are current;
Gain support for areas identified for improvement; and
Meet the SRO submission deadline.

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Case Studies

Managed Services – Tourism WA

Tourism / Government

Information Proficiency provided full-time onsite Information and Records Management specialist support services to Tourism WA.

Benefits

Outsourcing was a proven model that had worked well for the Client in a range of areas within the business previously;
Provided the opportunity to leverage existing systems and take advantage of specialist expertise to be enable more efficient management of information;
Provided reduced ongoing operational overheads, reduced risk, improved productivity and stability improvements;
Enabled existing employees the ability to focus on core business functions.

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Case Studies

Managed Services – Return To Work SA

State Government

Outsource Team Leader role to enable the reassignment of an existing resource onto a larger project.

Benefits

The short term outsourcing of this role would:

Allow the addition of a full time resource to a large scanning project;
Enable existing team members to concentrate on core functions; and
Enable the business to review its RM processes post implementation.

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Case Studies

Implementation of EDRMS – The Perth Mint

Gold / Government WA

Upgrade EDRMS from TRIM 7 to Records Manager 8.3

Benefits

Through the implementation of Records Manager 8.3 the Perth Mint gained a better system which not only suited the structure of their organisation but was also more user friendly for customers.

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Case Studies

Implementation of EDRMS – South Australian Police

Government, Law Enforcement

Completed a comprehensive HP TRIM records transfer

Benefits

The implementation of HP TRIM would provide the compatibility and functionality SAPOL required to continue providing a RECORDS MANAGMENT SYSTEM solution throughout the organisation, while also providing the capability to deliver Electronic Document Records Management (EDRM) functionality in the future.

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Case Studies

Implementation of EDRMS – Port Macquarie Hastings Council

NSW Local Government

Upgrade of TRIM 7.3.5 to HPE Content Manager 9.1 and mobility

Benefits

Upgrade application to current supported platform;
Integrate with core business system(s);
Deploy web / mobile interfaces for access in the field;
Train staff in new platform; and
Improve system configuration & performance.

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Your Information Technology Solution

Delivering Excellence, Leaders in Information Services and Solutions

Information Proficiency and Sigma Data (The Proficiency Group Ltd. Ptd.) has over 25 years of broad industry experience and specialist knowledge in records and information management.

Irrespective of your organisation size, industry, or sector, Information Proficiency understands how to link information management and support core business with services and solutions suited to optimise your information assets.

Focussing on Information Management Technology and Services, we maintain knowledge on relevant legislation, standards and best practice, keep up to date with current trends and technologies and work closely with our clients to deliver pragmatic, effective results.

Information Proficiency partners with other industry leaders to deliver a range of Information Management Solutions for Microsoft 365 (including SharePoint, Teams, Azure, Power BI), and OpenText (previously Micro Focus) Content Manager (formerly HP TRIM, Records Manager software).

We provide hosting, records management, technical support, technology, hardware (barcode scanners) and software including a range of add-ons and connectors for DocuSign, Secured Signing, Kofax, Microsoft 365, and OpenText Content Manager (TRIM).

About Us >

Proudly Australian Owned and Operated

Our head office is located in Perth, Western Australia, with offices in Adelaide, South Australia.

Information Proficiency offers support across Australia including Canberra, Queensland, Sydney, South Australia, Northern Territory, Victoria, and Western Australia. Our software is supported globally.

Delivery To Your Door

We can provide outsource assistance to your organisation.

Providing people, resources and expertise, we handle those jobs you do not want to do or cannot do in-house, such as archiving and sentencing, applying retention and disposal schedules, boxing and listing, auditing, managed services, Freedom of Information (FOI), document scanning, Privacy and Responsible Information Sharing (PRIS) Readiness, Cyber Security, record keeping plan reviews and development of vital record keeping plans.

Legacy System Support

For organisations with legacy systems, using Kofax and Sigma Data’s in Kofax additions (TRIM Connect in Kofax, Imprinter in Kofax, Imports in Kofax and TRIM Imports in Kofax), organisations can bring paper based archives into the online environment. These scaleable solutions provide many benefits to the organisation.

We also provide a range of document and barcode scanners which can process large quantities of documents. Using OCR technology these documents can be searched and accessed by more than one person at any one time and will save an organisation time and money.

Trusted Industry Partner

Information Proficiency is a proud OpenText Gold Partner. We are also development partners with the OpenText Developer & Solution Partner Program (DSPP), ABBYY, Secured Signing and Microsoft.

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Our awards

With over a decade and a half of providing exceptional records and information management services, when we say that we deliver excellence, we mean it.

Specialists in records and
information management

Don’t know what you’re looking for? Get in touch

Information Management Services

Software Products

Software Services

Information Privacy

Managed Services

Connectors and Tools

Training

Support

Scanners

Web-style Search Interface – Edith Cowan University

Web Style Search Interface – Child And Adolescent Health Services

Process Automation – Department of Fire and Emergency Services (DFES)